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TNT Gold & Silver
Two in-store systems for a family-run precious metals shop: a live price board and a customer feedback kiosk.
Who it’s for
A family-run gold and silver dealer in Milton Keynes, buying, selling and trading since 2015.
The challenge
Precious metal prices move all day. Customers want to know what they’ll be paid before they reach the counter, and the owners want honest feedback without having to chase it.
What we built
A price board for the shop TV showing exactly what the shop pays for every carat and metal, calculated from live spot prices, with trend charts and a WhatsApp QR code. Alongside it, a tablet kiosk that captures feedback in seconds, routes unhappy customers straight to the owners, and enters everyone into a monthly Silver Britannia draw.
Highlights
- Live prices for gold, silver, platinum and palladium
- “What we pay” rates for every carat, calculated from live spot prices
- A 30-day trend chart and live clock, readable from across the shop
- Feedback in seconds, with a contact route when something went wrong
- A monthly Silver Britannia prize draw to encourage responses
How we approached it
Designed for the counter: readable from across the room, updating itself, and needing no effort from staff. Feedback goes directly to the people who can act on it, not a call centre.
Next step
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