SendMyGold & SendMySilver
Three connected brands for selling gold and silver by post, nationwide.
All services / Tools & automation
Let the software do the busywork.
Choosing the right tools, connecting the ones you already have, and automating the repetitive work that eats your week.
Overview
Most small teams lose hours every week to work a computer could do: copying details from one system to another, chasing the same information, building the same report every Monday.
We look at where the time actually goes, then fix the biggest drains first: choosing better tools where they help, connecting the ones you already have, and automating the rest. Everything is documented, so it doesn’t depend on anyone’s memory.
What it covers
What’s included.
- 01A review of your toolsAnd where the time really goes.
- 02Choosing software that fitsAnd dropping what you’re paying for but not using.
- 03Connecting systemsSo information flows without copy and paste.
- 04Automating repetitive tasksEnquiries, forms, emails, reports and records.
- 05AI where it genuinely helpsSorting, summarising and drafting, with your data handled carefully (see AI & emerging technology).
- 06DocumentationSo you know what runs, when and why.
How it works
Four steps, no surprises.
- 01Map
Walk through how work actually happens today, including the workarounds.
- 02Prioritise
Biggest time saving and lowest risk first.
- 03Automate
Build, test with real data, and keep a human in the loop where it matters.
- 04Hand over
Clear notes on what runs, plus monitoring so problems surface early.
A good fit if…
- The same information gets typed into more than one place.
- Someone spends hours each week building reports by hand.
- Your tools don’t talk to each other.
- You worry about what happens if one key person is off.
Related work
Some things we’ve built.
TNT Gold & Silver
A live price board for the shop TV and a customer feedback kiosk for the counter.
TimeBack Cleaning
Brand, website, cleaning management system and mobile app for a new local business.
Questions
Common questions.
What should we automate first?
Start with work that is frequent, rule-based and easy to get wrong by hand. Our note on what to automate first walks through how to choose.
Do we need new software?
Not always. Often the tools you already pay for can do more than you’re using them for, once they’re connected properly.
Is it safe to use AI with our data?
It can be, with the right tools and settings. We only use it where it clearly helps, and we’re careful about what data goes where.
What if an automation breaks?
Everything is documented and monitored, so problems are spotted early, and a person can always step in.
Next step
Let’s talk about tools & automation.
Tell us a little about what you have in mind. You’ll get a proper reply, usually with a few questions.